Refund policy

Return & Exchange Policy - One Million Dress

At One Million Dress, we strive to ensure our customers are fully satisfied with their purchase. If you encounter any issues, we are here to help.

1. Exchange Period

• You may request an exchange within 7 days of receiving your order.

• Requests made after this period will unfortunately not be eligible for exchange.

2. Conditions for Exchange

• The item must be unworn, unwashed, and in its original condition.

• All original tags and packaging must be intact.

• Items purchased on Sale are not eligible for return or exchange.

3. Shipping Costs & Responsibilities

We categorize shipping responsibilities based on the nature of the request:

• Damaged or Incorrect Items: If the product is damaged or there is a size issue (wrong size sent), One Million Dress will bear all shipping costs associated with the exchange.

• Change of Mind: If you wish to exchange an item simply because you did not like the article, the customer will be responsible for paying the return courier charges.

4. Damaged Items Claim

• If you receive a damaged parcel, please notify us within 24 hours.

• Note: We strongly recommend making a video while opening your parcel to make the claim process smoother and faster.

5. Contact Us

To initiate an exchange, please contact our support team via:

• Email: onemilliondresspk@gmail.com